Page 1 of 5

JUSHAVE LIMITED – PRIVACY POLICY

Jushave Limited, a company registered in England and Wales, with company number, 16307767 (we, us or our),

understands that protecting your personal data is important. This Privacy Policy sets out our commitment to protecting the

privacy of personal data provided to us, or otherwise collected by us when providing our van tracking application and

website to you (Services) or when otherwise interacting with you.

It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we

are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.

The information we collect

Personal data: is information that relates to an identified or identifiable individual.

We may collect, use, store and disclose different kinds of personal data about you which we have listed below:

• Identity Data including first name, last name, title and date of birth.

• Contact Data including billing address, physical address, email address and telephone numbers.

• Financial Data including bank account and payment card details (through our third party payment processor,

Stripe.

• Transaction Data including details about payments from you to us and other details of products and services you

have purchased from us.

• Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-

location data, device and network information, statistics on page views and sessions, acquisition sources, search

queries and/or browsing behaviour, information about your access and use of our website, including through the

use of Internet cookies, your communications with our website, the type of browser you are using, the type of

operating system you are using and the domain name of your Internet service provider.

• Profile Data including your email and password for our application and/or website.

• Interaction Data including information you provide to us when you participate in any interactive features of our

Services, including surveys, contests, promotions, activities or events.

• Marketing and Communications Data including your preferences in receiving marketing from us and our third

parties and your communication preferences.

• Professional data including where you are a worker of ours or applying for a role with us, your professional

history such as your previous positions and professional experience.

• Special Categories of Personal Data is a special category of personal data that includes details about your race or

ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union

membership, information about your health and genetic and biometric data. We do not actively request special

categories of data about you, nor do we collect any information about criminal convictions and offences. If at any

time we need to collect special categories of data about you, we will only collect it and use it as required or

authorised by law.

How we collect personal data

We collect personal data in a variety of ways, including:

• Directly: We collect personal data which you directly provide to us, including when you register for an account,

through the ‘contact us’ form on our website or when you request our assistance via email, or over the

telephone.

• Indirectly: We may collect personal data which you indirectly provide to us while interacting with us, such as

when you use our website, in emails, over the telephone and in your online enquiries.

• From third parties: We collect personal data from third parties, such as details of your use of our website from

our cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of

cookies.

Page 2 of 5

• From publicly available sources: We collect personal data from publicly available resources such as Companies

House and professional networking sites such as LinkedIn.

Purposes and legal bases for processing

We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We

have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal

bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may

process your personal data for more than one lawful ground depending on the specific purpose for which we are using your

data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your

personal data where more than one ground has been set out in the table below.

Purpose of use / disclosure

Type of Data

Legal Basis for processing

To enable you to access and use our

application, including to provide you

with a login.

• Identity Data

• Contact Data

• Performance of a contract with

you

To assess whether you are over the age

of 13, so as to be permitted to use our

application.

• Identity Data

• Performance of a contract with

you

• To comply with a legal obligation

• Legitimate interests: ensuring we

respect the privacy rights of

children

To provide our Services to you,

including to ping your location to vans

via our application (where you have

opted to share your location data via

the application).

• Identity Data

• Contact Data

• Technical and usage Data

• Performance of a contract with

you

• Consent

To contact and communicate with you

about our Services including in

response to any support requests you

lodge with us or other enquiries you

make with us.

• Identity Data

• Contact Data

• Profile Data

• Performance of a contract with

you

To contact and communicate with you

about any enquiries you make with us

via our website.

• Identity Data

• Contact Data

• Legitimate interests: to ensure we

provide the best client experience

we can offer by answering all of

your questions

For internal record keeping,

administrative, invoicing and billing

purposes.

• Identity Data

• Contact Data

• Financial Data

• Transaction Data

• Performance of a contract with

you

• To comply with a legal obligation

• Legitimate interests: to recover

debts due to us and ensure we can

notify you about changes to our

terms and conditions and any

other administrative points

For business development, including to

operate and improve our Services.

• Profile Data

• Technical and usage Data

• Legitimate interests: to keep our

website updated and relevant, to

develop our business, improve our

Services and to inform our

marketing strategy

For advertising and marketing,

including to send you promotional

information about our events and

• Identity Data

• Contact Data

• Technical and usage Data

• Legitimate interests: to develop

our Services and grow our business

Page 3 of 5

experiences and information that we

consider may be of interest to you.

• Profile Data

• Marketing and communications

Data

To run promotions, competitions

and/or offer additional benefits to you.

• Identity Data

• Contact Data

• Profile Data

• Interaction Data

• Marketing and communications

Data

• Legitimate interests: to facilitate

engagement with our business and

grow our business

If you have applied to work with us; to

consider your application.

• Identity Data

• Contact Data

• Professional Data

• Legitimate interests: to consider

your employment application

To comply with our legal obligations or

if otherwise required or authorised by

law.

All relevant Personal Data

• To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any

time, but this will not affect any processing that has already taken place. Where we are using your data because we or a

third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may

mean no longer using our services. Further information about your rights is available below.

Our disclosures of personal data to third parties

We may disclose personal data to:

• our employees, contractors and/or related entities;

• IT service providers, data storage, web-hosting and server providers such as Amazon Web Services and Oracle;

• marketing or advertising providers, such as Google AdMob;

• professional advisors, bankers, auditors, our insurers and insurance brokers;

• payment systems operators such as Stripe;

• our existing or potential agents or business partners;

• sponsors or promoters of any promotions or competition we run;

• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to

you;

• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in

connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal

rights; and

• any other third parties as required or permitted by law, such as where we receive a summons.

Google AdMob: We use AdMob from Google to show ads in the free version of the App. AdMob collects data and uses a

unique identifier on your device to show relevant ads for you. When you choose personalised ads, your personal data is

exchanged for valuable consideration to third parties.

To opt out of personalised ads on iOS: (1) Open device settings; and (2) select privacy; and (3) select tracking and either

toggle off the button next to the App or disable “allow apps to request to track”. To opt out of personalised ads on Android:

(1) open device settings; (2) select Google; (3) select ads and enable “opt out of ads personalization” or “delete advertising

ID”.

Page 4 of 5

Overseas transfers

Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal

data inside of the United Kingdom. The Data Protection Policy is aligned with United Kingdom Data Protection Laws.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including

for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal

data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to

our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the

personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which

we process your personal data and whether we can achieve those purposes through other means, and the applicable legal,

regulatory, tax, accounting or other requirements.

Your rights and controlling your personal data

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will

collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide

personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of

our Services.

Information from third parties: If we receive personal data about you from a third party, we will protect it as set out in this

have such person’s consent to provide the personal data to us.

Access, correction, processing and portability: You may request details of the personal data that we hold about you and

how we process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable

data protection law to have your personal data rectified or deleted, to restrict our processing of that information, to object

to decisions being made based on automated processing where the decision will produce a legal effect or a similarly

significant effect on you, to stop unauthorised transfers of your personal data to a third party and, in some circumstances,

to have personal data relating to you transferred to you or another organisation.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing

communications), please contact us using the details below or opt-out using the opt-out facilities provided in the

communication.

Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your

consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your

consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise

you if this is the case at the time you withdraw your consent.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of

the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our

investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to

the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would,

however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first

instance.

Storage and security

We are committed to ensuring that the personal data we collect is secure. In order to prevent unauthorised access or

disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal

data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us

over the Internet. The transmission and exchange of information is carried out at your own risk.

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store

your preferences and to provide a better user experience. Cookies, by themselves, do not tell us your email address or

other personally identifiable information. However, they do recognise you when you return to our online services and may

allow third parties, such as Google AdMob, to cause our advertisements to appear on your social media and online media

feeds as part of our retargeting campaigns. If you choose to provide our online services with personal data, this data may

be linked to the data stored in the cookie. Where required by law, we will always seek your consent before placing any non-

essential cookies on your device. For more information about the cookies we use, or to update your consent preferences,

please see our Cookie Policy available at Cookie Policy .

Page 5 of 5

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not

responsible for the protection and privacy of any personal data which you provide whilst visiting those websites. Those

websites are not governed by this Privacy Policy.

Use of Google API Services (this section applies to personal data accessed through Google API Services)

We use Google’s Application Programming Interface (API) Service to allow Google Maps to function on our application.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the

Limited Use requirements (set out in the Google API Services User Data Policy).

We limit our use of the personal data that we collect to providing or improving our Services. We do not use the personal

data for any other purposes.

We only transfer the personal data to others if it is necessary to provide or improve our Services or as necessary to comply

with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal data obtained

with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google

API Services Data Policy.

Use of geo-localisation data

We collect your precise or approximate location via our mobile application for the following purposes:

• where you have consented to sharing your location with a van through the application, to share your location

with nearby vans, to enable the van to come to you and for you to pick up deliveries which you have made via the

application; and

• as permitted by law.

This location data will be turned off via the application as standard and will only be collected if you consent to sharing your

location. If you do not want us to use or share your location for the purposes above, you should not consent to sharing it. If

you do not provide location information to us, we may still be able to provide some of our Services to you, but we will not

be able to share your exact location data.

Amendments

We may change this Privacy Notice from time to time. We will notify you if we make a significant change to this Privacy

Notice, by contacting you through the contact details you have provided to us and by publishing an updated version on our

website. For any questions or notices, please contact us at:

Jushave Limited, a company registered in England and Wales, with company number, 16307767.

Email: jhadmin@jushave.com

Last update: 22 April 2025